IT TECHNICAL SUPERVISOR
Database and server operations, system performance optimization, and technical project coordination — grounded in hands-on enterprise IT experience.
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Professional Overview
I am an IT Technical Supervisor at Capgemini. My work focuses on enterprise application backends, with particular attention to database management, server operations, system troubleshooting, and performance tuning.
I work with technical teams and business departments on infrastructure initiatives, system upgrades, and operational improvements. My professional background includes systems engineering, project management, and technical team coordination.
Professional Profile
I earned a bachelor’s degree in Computer Software Engineering from Shenzhen University (2006–2010) and a master’s degree in Information Systems from The Johns Hopkins University (2011–2013).
My early experience included an IT engineering internship at DHC Software in Shenzhen, followed by systems engineering work at Chinasoft International in Shanghai.
At Chinasoft International, I worked on Linux server management, Oracle database maintenance, monitoring, and system optimization. I later took on project supervision responsibilities before joining Capgemini as a Project Manager in 2020 and moving into my current role in January 2023.
Professional Experience
JAN 2023 — PRESENT
Capgemini · United States
Oversee enterprise application backend operations, database and server monitoring, troubleshooting, performance tuning, and system upgrades. Coordinate technical and business teams to support stability and business continuity.
JAN 2020 — DEC 2022
Capgemini · United States
Managed enterprise infrastructure projects, client communication, and team delivery. Focused on database management, server maintenance, operational processes, and system performance.
JAN 2017 — DEC 2019
Chinasoft International
Coordinated backend optimization projects, server architecture improvements, database stability initiatives, and system upgrades with technical teams, vendors, and business departments.
JUL 2013 — DEC 2016
Chinasoft International · Shanghai, China
Supported enterprise systems through server deployment, Linux administration, Oracle database maintenance, monitoring, troubleshooting, and performance optimization.
JUL 2010 — JUN 2011
DHC Software Co., Ltd · Shenzhen, China
Began my professional career in IT engineering following my undergraduate studies.
Areas of Expertise
My experience spans operational support, infrastructure improvement, and the coordination needed to deliver technical work.
Database maintenance, operational checks, troubleshooting, and performance tuning, including experience with Oracle databases.
Server deployment, Linux administration, monitoring, and day-to-day infrastructure support.
Investigation of performance issues and coordination of backend and server improvements.
Infrastructure project coordination, delivery planning, client communication, and collaboration across technical teams.
Coordination of system upgrade activities with technical teams, vendors, and business stakeholders.
Communication between technical and business teams to support stable services and business continuity.
Working Approach
My operational work combines technical investigation with clear communication about the business impact.
Review system behavior, monitoring information, and the reported issue to understand what needs attention.
Work with the relevant technical teams and business departments on the next steps.
Support troubleshooting, performance tuning, or upgrade work according to the operational need.
Continue operational checks and communication to support system stability.